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01/09/2009

Canada’s leading cell phone carriers have signed on to a new ‘code of conduct,’ so as to demonstrate their commitment to consumers’ rights.

The code, which is being implemented by the Canadian Wireless Telecommunications Association (an industry trade group), seeks to demystify customers about the terms of their cell phone contracts. It also gives customers the ability to cancel a contract at no cost in cases where the carrier changes the terms of service.

“In the case of such material changes that are unfavourable to customers, we either give them the right to terminate the contract without any additional fees for early termination, or allow them to remain on the unchanged contract,” the code says.

Bell Mobility, Telus Mobility, and Rogers Wireless have all agreed to the code of conduct as have most minor carriers. The one exception is Toronto-based DAVE Wireless, a new market entrant which expects to follow suit and sign the code before launching its service.



 

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