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Canadian Carriers Must Join ‘Commisson for Complaints’: CRTC


30/11/2010

The Ottawa-basesd Public Interest Advocacy Centre is complaining to telecom regulators about Bell Mobility, due to a $100 promotion that the carrier is offering in place of a $67 CRTC-ordered rebate.

In August, the CRTC ordered Bell, along with Telus and MTS, to refund a substantial amount of money to local telephone customers. The funds, which had been set aside for rural broadband expansion, amounted to $67.41 per Bell Canada customer.

Now, Bell is offering customers a $100 coupon in lieu of the rebate, in exchange for signing a two-year Bell TV or Bell Mobility contract.

“They’re basically providing an incentive to customers with their own money,” commented Public Interest Advocacy Centre executive director, Michael Janigan, when interviewed by CBC News.

Bell stands behind the offer, however, stating that it will benefit consumers.

“Considering that several hundred thousand people will sign up for a new Bell service at this time of year in any event, the promotion makes sense for a large number of customers who would be selecting a new Bell service anyway,” commented Bell spokeswoman, Marie-Eve Francoeur. “Keep in mind that we are offering almost 33 per cent greater value with the promotion than the rebate, and that $100 is on top of any other applicable promotions we have in market. Again, it’s the customer’s decision to choose the offer or the rebate cheque.”



 

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